Frequently Asked Questions

What does “BASSET” stand for?

BASSET stands for Beverage Alcohol Sellers and Servers Education and Training, which is the State of Illinois’ responsible beverage seller-server program.

What is BASSET certification?

BASSET stands for Beverage Alcohol Sellers and Servers Education and Training, which is the State of Illinois’ responsible beverage seller-server program. Under the licensing and regulatory auspices of the Illinois Liquor Control Commission, BASSET is designed to encourage profitable, responsible, and legal alcohol sales and service.

What does “ILCC” stand for?

ILCC stands for the Illinois Liquor Control Commission, the state agency responsible for overseeing the alcoholic beverage industry in Illinois. The ILCC covers issues like compliance, licensing, inspections, violations, hearings, taxes, mail and web orders, education, responsible sales, and underage sales.

How do I get a BASSET card?

The Illinois Liquor Control Commission (ILCC) approves programs like BASSET On The Fly to provide the BASSET certification course. While you have the option of attending an on-site class in your area, BASSET On The Fly makes it super easy to get your BASSET card online fast for only $12.99.

Enroll Now to get your BASSET card online through BASSET On The Fly.

If you’re a manager or owner and have multiple employees who need BASSET cards, our free Employer accounts make it super easy and convenient. You can purchase Pre-Paid Codes in whatever quantity you need, whenever you need.

Have questions? We’re happy to help. Email us at support@bassetonthefly.com.

Why should I get BASSET certified? What’s in it for me?

There are many reasons to obtain a BASSET card. First and foremost is compliance with Illinois law. As of July 1, 2018 all on-premise alcohol servers in Illinois (and those required to check identification for alcohol service) are required to take the BASSET course.

Other reasons include:

• Your employer will likely require it;
• If you break the law as a seller-server, criminal charges may be filed against you and you may be sued if your actions resulted in property damage, personal injury or death;
• As a seller-server of alcohol, you play a vital role in public safety. You are an important part of keeping alcohol out of the hands of minors and drunk drivers off the roads.
• As boring as it may be, there’s a lot of good stuff in our course that will make you better and more responsible at your job.

I have a DWI. Am I eligible for a BASSET card?

Yes you are. There are no criminal history restrictions in taking a BASSET certification course.

Do I have to be a certain age to get a BASSET card?

Nope. Although you must be a certain age to sell or serve alcohol in Illinois, you can take our online On-Premise and Off-Premise BASSET courses and get a BASSET card at any age.

How long is the BASSET card valid?

All BASSET cards, both On-Premise and Off-Premise, across the state of Illinois are valid for 3 years and are non-renewable. That means when the 3 years is up, that particular card expires permanently. To remain BASSET certified, you have to re-enroll in our online BASSET certification course and receive a new BASSET card.

Can I enroll in the online BASSET certification course and pay now, but start it later?

Absolutely. If you pay to enroll in the course via an individual student account, you will have at least six months from the time of purchase to complete the course, after which time your course access may be removed.

How long do I have to finish the course?

If you pay to enroll in the course via an individual student account, you will have at least six months from the time of purchase to complete the course, after which time your course access may be removed.

Once I start the course, do I have to finish it right then?

No. You can log out of our BASSET certification online course at any time, even while taking the Post-Test. Our website will save your course progress. When you log back in, you’ll continue the course exactly where you left off.

BASSET On The Fly will periodically update course content to maintain compliance with ILCC rules and legislative changes. When course content, quiz questions, Pre- or Post-Test questions are changed, your course progress may be intentionally reset to ensure that you receive the most up-to-date material.

Can I pause your BASSET certification online course and continue it later?

Absolutely! Our BASSET certification online course allows you stop at any time and continue the course later exactly where you left off. Just make sure you log off between sessions.

How long is your BASSET certification online course?

Our online BASSET certification courses are seriously fast. The online On-Premise and Off-Premise BASSET certification courses are self-paced with no timer prohibiting you from moving forward. You may proceed through the course as quickly or slowly as you’d like.

Our course meets all ILCC requirements regarding content and length. Per ILCC rules, the On-Premise course is equivalent to 4 hours and the Off-Premise course is equivalent to 3 hours.

How is your online BASSET certification course structured?

Our online On-Premise and Off-Premise BASSET certification courses adhere to all requirements of the Illinois Liquor Control Commission (ILCC). The courses consists of five sections:

• Section 1: Physical Properties of Alcohol
• Section 2: Prevention and Intervention
• Section 3: State Statutes, Local Ordinances & DUI Laws
• Section 4: Identification Techniques
• Section 5: Dram Shop & Victims Rights

Who should take your online BASSET certification course?

Anyone who needs or wants to. BASSET On The Fly provides an official, ILCC-approved BASSET certification course for sellers and servers of alcoholic beverages in Illinois, but anyone can sign up and take the course.

As of July 1, 2018, all on-premise alcohol servers in Illinois (and those required to check identification for alcohol service) are required to take the BASSET course.

Is your BASSET certification online course approved by the Illinois Liquor Control Commission (ILCC)?

Yes, BASSET On The Fly is licensed by the Illinois Liquor Control Commission (ILCC) to provide the On-Premise and Off-Premise BASSET programs online. Our License Number is: 5A-1141597.

How long is the BASSET card valid?

All BASSET cards, both On-Premise and Off-Premise, across the state of Illinois are valid for 3 years and are non-renewable. That means when the 3 years is up, that particular card expires permanently. To remain BASSET certified, you have to re-enroll in our online BASSET certification course and receive a new BASSET card.

How much does your online BASSET certification course cost?

Our online BASSET certification course is only $12.99. No taxes, no fees.

Is there a test?

Indeed there is. Per ILCC rules, you will take a Pre-Test at the beginning of the course to measure your existing knowledge of the course material. You will be tested again at the end of the course with a Post-Test, also required by ILCC.

How long is the BASSET card valid?

All BASSET cards, both On-Premise and Off-Premise, across the state of Illinois are valid for 3 years and are non-renewable. That means when the 3 years is up, that particular card expires permanently. To remain BASSET certified, you have to re-enroll in our online BASSET certification course and receive a new BASSET card.

When will I receive my certificate?

When you successfully complete the Post-Test, our website will immediately issue your temporary BASSET card that is valid for 30 days. The temporary BASSET card will be automatically generated to you via email and will also be available for download through your account.

The Illinois Liquor Control Commission (ILCC) will then mail your official BASSET card to the mailing address you provided during registration.

Will I get an official BASSET card or certificate in the mail?

Yes. When you successfully complete the Post-Test, our website will immediately issue your temporary BASSET card that is valid for 30 days. The Illinois Liquor Control Commission (ILCC) will then mail your official BASSET card to the mailing address you provided during registration.

I can’t open my BASSET card.

After passing the Post-Test, you will be able to save/print your temporary BASSET card as a PDF file. If you have trouble opening the file, make sure you have Adobe Reader or another program installed on your device that can open PDF files. You can quickly download Adobe Reader for free here.

I lost my BASSET card.

No worries. Those trained by a BASSET-approved provider since May 2015 can print their own card via the BASSET Card Lookup feature on the ILCC’s website. You can also call the ILCC BASSET program at 312-814-0773 with proof of identification to verify certification through a licensed BASSET provider.

You can get copies of your temporary BASSET card at any time by logging in to your account on our website. After logging in, look at the “Your Certificates” section of your main page. Electronic PDF versions of your temporary BASSET card are free of charge.  You can also purchase hardcopies to be mailed via USPS First Class Mail for only $5 each.

How can I check when my BASSET card expires?

You can check the expiration date of your BASSET card at any time by logging in to your account on our website.

Those trained by a BASSET-approved provider since May 2015 can also print their own card via the BASSET Card Lookup feature on the ILCC’s website. You can also call the ILCC BASSET program at 312-814-0773 with proof of identification to verify certification through a licensed BASSET provider.

How do I know my BASSET certification has been reported to ILCC?

BASSET On The Fly reports the majority of its BASSET cards to ILCC within one or two days of issuance, but is allowed up to 10 days per ILCC rules. This gives us time to contact students and confirm personal information when necessary.

ILCC will mail your official BASSET card to the mailing address you provided during registration. If you’ve received it, you know your BASSET certification was reported to ILCC. If you have not yet received it, you can email us at support@bassetonthefly.com or call the ILCC BASSET Program office at 312-814-0773.

Can I use a printout from the ILCC’s online database as proof of certification?

Yes you can. Those trained by a BASSET-approved provider since May 2015 can print their own card via the BASSET Card Lookup feature on the ILCC’s website. You can also call the ILCC BASSET program at 312-814-0773 with proof of identification to verify certification through a licensed BASSET provider.

I passed the online BASSET certification course but my card doesn’t appear in the ILCC’s online database.

BASSET On The Fly reports the majority of its BASSET cards to ILCC within one or two days of issuance, but is allowed up to 10 days per ILCC rules. This gives us time to contact students and confirm personal information when necessary.

If your BASSET card does not appear in the ILCC’s online database, your information may have been entered into the database incorrectly. We recommend you call the ILCC BASSET Program office at 312-814-0773.

How can I check when my BASSET card expires?

You can check the expiration date of your BASSET card at any time by logging in to your account on our website.

Those trained by a BASSET-approved provider since May 2015 can also print their own card via the BASSET Card Lookup feature on the ILCC’s website. You can also call the ILCC BASSET program at 312-814-0773 with proof of identification to verify certification through a licensed BASSET provider.

I already have a BASSET card. Can I renew it?

No. BASSET cards are non-renewable. All BASSET cards across the state of Illinois are valid for 3 years, at which point they expire permanently. When your current BASSET card expires, you must re-enroll in a BASSET certification course and pass the Post-Test again to receive a new BASSET card.

Is BASSET On The Fly available for on-site BASSET certification classes?

BASSET On The Fly currently provides the On-Premise and Off-Premise BASSET certification courses online only.

Is BASSET On The Fly available for on-site BASSET certification classes?

BASSET On The Fly currently provides the On-Premise and Off-Premise BASSET certification courses online only.

I’m an employer, manager, or owner and need to pay for my employees to get BASSET certified online. Is that possible?

Absolutely! It’s easy with our pre-paid code system. When you create a free employer account, you can immediately buy pre-paid codes in any quantity you want, whenever you want. When one of your employees needs to get BASSET certified, just give them a code and direct them to our website to sign up for the course. They’ll enter the code on our payment page and be given immediate access to the course. It’s that easy.

If you purchase pre-paid codes via an employer account, the codes will remain active and available for redemption as long as your employer account remains active. To keep your employer account active, you must take at least one of the following actions every 12 months:

• Log in to your employer account.
• Add or delete employees from your roster.
• Purchase or redeem at least one pre-paid code.

Does BASSET On The Fly offer anything else for employers, managers and owners?

Funny you ask! BASSET On The Fly offers a free online roster system that allows employers to easily monitor when their employees’ BASSET certifications expire.

When you add employees to your roster, both you and the employee will receive an email notification the month before their BASSET card expires. The goal is to ensure all employees stay BASSET certified and never have a lapse between certifications. Sign up for a free employer account and start creating your roster today.

When you create a free employer account, you can also buy pre-paid codes in any quantity you want, whenever you want. When one of your employees needs to get BASSET certified, just give them a code and direct them to our website to sign up for the course. They’ll enter the code on our payment page and be given immediate access to the course. It’s that easy. 

If you purchase pre-paid codes via an employer account, the codes will remain active and available for redemption as long as your employer account remains active. To keep your employer account active, you must take at least one of the following actions every 12 months:

• Log in to your employer account.
• Add or delete employees from your roster.
• Purchase or redeem at least one pre-paid code.

Do you also provide the Illinois Food Handler course online?

No, BASSET On The Fly currently only provides the On-Premise and Off-Premise BASSET certification courses.

How much does your online BASSET certification course cost?

Our online BASSET certification course is only $12.99. No taxes, no fees.

What forms of payment do you accept?

We accept all major credit and debit cards: Visa, MasterCard, American Express, and Discover.

We do not accept PayPal or ACH transactions.

Can I use another person’s credit card to pay for the online BASSET certification course?

Sure, assuming you have their permission. Just make sure you enter the billing information correctly, otherwise the transaction will be declined. Please provide the cardholder a copy of the receipt and tell them the charge will appear on their statement as BASSET ON THE FLY LLC. If the cardholder disputes the charge for any reason, your BASSET On The Fly account will be disabled until the dispute is resolved in our favor and we are reimbursed for any fees associated with the dispute.

The website said my card declined, but my account was still charged.

When a transaction declines, your card issuer still places a temporary hold on the transaction amount and it appears on your account as a pending charge. This is completely out of our control. Your card issuer should release the hold within a few business days.

I was charged twice. How do I get a refund?

We’re happy to check it out. Please email us at support@bassetonthefly.com and include the following information:

• Type of card (Visa, Mastercard, Discover, American Express)
• Last 4 digits of the card number
• Full name on the card

Is there a test?

Indeed there is. Per ILCC rules, you will take a Pre-Test at the beginning of the course to measure your existing knowledge of the course material. You will be tested again at the end of the course with a Post-Test, also required by ILCC.

How is the Post-Test structured?

BASSET On The Fly’s Post-Test is comprised of 25 multiple-choice and true or false questions that cover material from all five sections of the BASSET course. You must score a minimum of 72 to be issued a BASSET card, which means you must answer at least 18 out of 25 questions correctly.

You are allowed two attempts to pass the Post-Test. If you fail both times, our website will direct you back to the beginning of the course to review the material again.

How many attempts am I allowed to pass the Post-Test?

Per ILCC rules, it is up to the BASSET course provider to determine the number of times you’re allowed to attempt the Post-Test. BASSET On The Fly provides you two (2) attempts to pass the Post-Test. If you fail both attempts, our website will direct you back to the beginning of the course so you can review the material again.

I failed the Post-Test.

Per ILCC rules, it is up to the BASSET course provider to determine the number of times you’re allowed to attempt the Post-Test. BASSET On The Fly provides you two (2) attempts to pass the Post-Test. If you fail both attempts, our website will direct you back to the beginning of the course so you can review the material again.

What is BASSET On The Fly’s refund policy?

Purchases made on the BASSET On The Fly website are final, nonrefundable, and nontransferable. By proceeding with payment, you accept full responsibility for the purchase and agree to pay in accordance with the issuing bank cardholder agreement.

If you experience technical issues on our website, we’re happy to help. Please email us at support@bassetonthefly.com.

Do I have to be a certain age to get a BASSET card?

Nope. Although you must be a certain age to sell or serve alcohol in Illinois, you can take our online On-Premise and Off-Premise BASSET courses and get a BASSET card at any age.

Why do you need my Date of Birth?

Because the Illinois Liquor Control Commission requires it. Your Date of Birth is used for reporting your BASSET certification to ILCC and will never be shared with anyone else.

Is your BASSET course compatible with phones and tablets?

Yes, our BASSET certification online course is fully compatible with mobile phones and tablets.

Which web browser works best for your online BASSET certification course?

Our online BASSET certification course is compatible with all major web browsers like Google Chrome, Firefox, Internet Explorer, Opera, and Safari.

The Proceed/Next button won’t work.

If you have problems with the Proceed/Next button during our course, please contact Support at support@bassetonthefly.com.

I don’t remember my password.

No worries, it happens. Just click the “Forgot Password” link on the login page of our website. Our system will send you an email with a link to reset your password.

I already registered and paid for the course, but the website says my email address or password is invalid.

This means the email address or password you’re trying to log in with is not correct. To confirm the email address on your account, email support@bassetonthefly.com. To reset your password, just click the “Forgot Password?” link on the login page.

Will my computer work with this course?

Yes, unless you’re using some ancient computer in a public library. Otherwise you should be fine. But seriously, public computers usually do not have updated software. Just a heads up.

What if I experience technical problems?

We’re happy to help. Please email us at support@bassetonthefly.com or submit a message through our Support/Contact page.

You can also check out our Frequently Asked Questions and System Requirements pages for answers to common questions.

Does your BASSET certification online course have quizzes?

No. The Illinois Liquor Control Commission (ILCC) does not currently require BASSET program providers to administer quizzes.

Does your BASSET certification online course ask personal validation questions?

No. The Illinois Liquor Control Commission (ILCC) does not currently require BASSET program providers to ask personal validation questions.

Do you have a Privacy Policy?

We do. You can check it out here.

How do I know BASSET On The Fly protects my information?

As one of the largest and most-trusted providers of online BASSET certification, we take matters of privacy and security very seriously.

One of the many steps we take to secure our website and protect your information is to use an SSL certificate to create a secure connection for our customers and encrypt information transmitted via the website. This allows sensitive data like your personal information and credit card information to be transmitted securely.